Privacy Policy

Atlas Pain Specialists atlaspainspecialists.com Last Updated: June 19, 2026

Introduction

Atlas Pain Specialists ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information about you when you visit our website at atlaspainspecialists.com, contact our office, schedule appointments, or otherwise interact with our practice.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms outlined here, please discontinue use of our website and services.

Information We Collect

We may collect the following categories of personal information:

Personal Identifiers

• Full name, date of birth, and contact information (address, phone number, email address)
• Government-issued ID information where required for billing or verification purposes

Health and Medical Information

• Medical history, diagnosis information, treatment records, and insurance information collected as part of your patient care
• Information submitted through patient intake forms, online contact forms, or appointment scheduling tools

Financial Information

• Payment card details, billing address, and insurance policy information used to process payments and claims

Technical and Usage Data

• IP address, browser type, device type, pages visited, and other data collected automatically when you visit our website
• Cookies and similar tracking technologies (see our Cookie section below)

Communications

• Emails, form submissions, and messages you send to us directly
• Records of your opt-in to SMS or email communications

How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, confirm, and manage your appointments and treatment plans
• To provide and coordinate medical care and pain management services
• To process payments and submit insurance claims
• To send appointment reminders, follow-up communications, and health-related notifications
• To respond to your inquiries and provide customer support
• To comply with applicable laws, regulations, and professional standards
• To improve our website, services, and patient experience
• To send SMS and email communications as described in the SMS Messaging section below

SMS Messaging

Purpose of SMS Notifications

Our SMS notifications are designed to:

• Remind you of your scheduled appointments or other meetings with Atlas Pain Specialists personnel.
• Inform you of upcoming services, payment reminders, and other essential notifications related to Atlas Pain Specialists.

Opt-In and Consent

By providing your phone number and opting into our SMS notifications, you confirm that you are the owner or authorized user of the phone number as provided below in this agreement. You further consent to receive recurring automated text messages (SMS, MMS) from us on your provided phone number regarding your scheduled consultations, account updates, offers, and other important notifications. Consent is not required to make any purchase from us or to receive medical care. Message frequency may vary, but you can generally expect to receive between 1–5 messages per week.

Opt-Out Instructions

Your consent to receive automated texts is entirely voluntary. You may opt-out at any time:

• To stop receiving messages, reply "STOP," "END," "CANCEL," "UNSUBSCRIBE," or "QUIT" to any SMS message from us.

After you opt out, you will receive a final confirmation message, and no further messages will be sent to your number unless you re-enroll.

Help and Support

If you are experiencing issues with our SMS notifications or need assistance, you can:

• Reply with the keyword "HELP" to any message.
• Email us directly at office@atlaspainaz.com.
• Call our office during regular business hours.

Message and Data Rates

Standard message and data rates may apply for any messages sent to you from us and from you to us. Please consult your mobile service provider for details regarding your text plan or data rates.

Participation Requirements

To participate in our SMS notifications service, you must:

• Be 18 years of age or older.
• Own a wireless device capable of two-way messaging.
• Be a subscriber to a wireless service with text messaging capabilities. Please note that not all mobile carriers support this service.

Compliance with Regulations

We comply with all relevant laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Our practices ensure that you can easily manage your preferences, and we provide clear instructions for opting in or out of our SMS notifications.

Indemnification

You agree to indemnify, defend, and hold us harmless from any privacy, tort, or other claims, including claims under the TCPA or any state law equivalents, arising from your voluntary provision of a telephone number that is not owned by you and/or your failure to notify us of any changes to your mobile telephone number.

Dispute Resolution and Arbitration Related to SMS

By using our SMS notifications service, you agree to resolve any disputes with us on an individual basis and not as part of any class or representative action. You waive your right to a trial by jury and agree that any claims will be resolved through final and binding arbitration. If you do not agree to these terms, please do not participate in the service.

How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information in the following circumstances:

• Healthcare Providers and Coordinators: With other treating physicians, specialists, or healthcare professionals directly involved in your care, as permitted by HIPAA.
• Service Providers: With third-party vendors who assist us in operating our website, processing payments, sending communications, or managing records, under appropriate data security agreements.
• Insurance and Billing: With insurance companies, billing services, and payment processors as necessary to collect payment for services rendered.
• Legal Obligations: When required by law, court order, subpoena, or other legal process, or when disclosure is necessary to protect the rights, property, or safety of our practice, patients, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

HIPAA and Medical Privacy

As a healthcare provider, Atlas Pain Specialists is subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with our Notice of Privacy Practices, which is provided to you separately at intake and is available upon request. In the event of any conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices, the HIPAA Notice governs with respect to your PHI.

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve user experience and analyze traffic. Cookies are small text files stored on your device that help us recognize returning visitors and understand how our website is used.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Note that some features of our website may not function properly if cookies are disabled.

We may use third-party analytics services (such as Google Analytics) that collect usage data on our behalf. These services operate under their own privacy policies.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, clinical, or reporting requirements. Medical records are retained in accordance with applicable state and federal law. After the applicable retention period, your data will be securely deleted or anonymized.

Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure data storage, access controls, and encrypted transmission of sensitive information where applicable.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without verifiable parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take appropriate steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently before providing any personal information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information, subject to applicable legal requirements
• The right to opt out of certain communications, including SMS and marketing emails

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

Atlas Pain Specialists Website: atlaspainspecialists.com Email: office@atlaspainaz.com

This Privacy Policy is intended for informational purposes. For questions related to your medical records or HIPAA rights, please request a copy of our Notice of Privacy Practices.